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Of the hundreds of managers I've worked with in my career, Tom has to rank in the top 1%. He has everything you could want in a manager, a consultant, or a person.
10. Repeatable Process
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Definition : A holistic view recognizing that there is a recurring need for competitive intelligence and therefore processes are needed to refine the ongoing execution of competitive intelligence projects. The improvements are needed in skills, execution approaches, information consumption and so on.
 
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